PRIVACY POLICY (POPIA COMPLIANT)

1. Introduction

This Privacy Policy explains how Haute Couture Cosmetics (HCC) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA).

2. Information We Collect

We may collect:

  • Full Name

  • Delivery Address

  • Email Address

  • Contact Number

  • Payment & Transaction Details

  • Order History and Preferences

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Create and manage customer accounts

  • Communicate order updates

  • Prevent fraud and secure transactions

  • Improve customer experience and site performance

We do not sell, rent, or trade your personal data.

4. Storage, Protection & Security of Personal Data

Haute Couture Cosmetics (HCC) is committed to protecting your personal information and ensuring your shopping experience is secure and private.

To safeguard all data submitted on our website, we use:

  • SSL (Secure Socket Layer) Certificate / HTTPS encryption – ensures all information transmitted between your browser and our website is encrypted and protected.

  • Encrypted servers and secure hosting environment

  • Firewall and malware monitoring systems

  • Role-restricted internal access — access to personal data is limited to authorized personnel only and only where it is required to perform business functions.

When you see the padlock icon (🔒) next to our URL, it confirms that the connection is secure and encrypted via SSL/HTTPS.

Payment Information Security (PCI Compliance)
HCC does not store or process any card or banking details.

All payments are securely handled by our payment gateway (PayFast / PayFlex / Mobicred), who are:

  • PCI DSS Level 1 compliant (highest security standard in global payments)

  • Responsible for processing and encrypting all payment information

HCC never has access to your card number, CVV, or banking details.

5. Third-Party Disclosure

Your information may be shared only with:

  • Couriers (for delivery)

  • Payment gateways (PayFast, Mobicred)

  • Platform providers (WooCommerce, hosting)

These providers also adhere to POPIA compliance.

6. Cookies and Tracking

We use cookies for:

  • Cart functionality

  • Website analytics (Google Analytics)

  • Personalized shopping experience

Customers may disable cookies in browser settings.

7. Your POPIA Rights

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of personal information

  • Unsubscribe from marketing communication at any time

To request access or deletion:
support@hccosmetics.co.za